Customer Questions

What happened?

• Advance Auto Parts was recently the victim of a network intrusion.
• The investigation by Advance Auto Parts revealed that data from 14 of its stores may have been impacted, potentially compromising customer financial information of up to 56,000 customers.

How many stores were impacted?

• Fourteen of over 3,250 Advance Auto Parts stores were affected by this network intrusion.

Where are those 14 stores located?

What are you doing about this situation?

• Advance has notified its credit, debit and check processors.
• As a precautionary measure, the Company has also started sending letters directly to the impacted customers whom it has been able to identify.
• Customers who purchased products in the 14 stores and who do not receive a letter can call the toll-free number listed below to determine if they have been impacted.
• Advance is also working with the appropriate law enforcement officials who are conducting a criminal investigation. The Company believes that the incident has been contained

What type of support is being offered to impacted customers?

• Advance has also established a special toll-free number with dedicated resources for potentially impacted customers who made purchases in the 14 stores to call to ask questions.
• The special toll-free number is 1-800-704-1154. Customer service representatives will be available to answer questions seven days a week from 8 am until 12 midnight EDT through May 31, 2008.
• Advance has arranged to help affected customers who made purchases in the 14 stores protect their identity and credit information.
• Advance is offering the affected customers a credit monitoring product from a national credit reporting agency at no cost for one year.
• This product allows affected customers to monitor their financial information from all three national credit reporting agencies.

Is it safe to continue shopping in your stores?

• We are confident that it is safe to shop in our stores and to use credit / debit cards and checks.
• Safeguarding our customers’ confidential financial information is extremely important to Advance Auto Parts, and we take this responsibility very seriously.
• Advance Auto Parts has been dedicated for the past 75 years to earning customer trust and for providing Legendary Customer Service.
• We strive to serve each and every customer better than anyone else. We truly appreciate the business of each Advance Auto Parts customer.

What else can I do now to protect myself?

• It is always good practice to closely monitor credit/debit card and bank account data for any indication of unauthorized activity, and to report unauthorized activity to your financial institutions immediately.
• The three national credit reporting agencies can be reached toll-free as follows: Experian at (888) 397-3742; TransUnion at (877) 322-8228; and Equifax at (877) 478-7625 or www.fraudalerts.equifax.com. To learn more about protecting your identity.
• You can also visit http://www.ftc.gov/bcp/edu/microsites/idtheft.

What are you doing to make sure this doesn’t happen again?

• The company is continuing to investigate and has partnered with a leading global third party security expert to assist in the investigation.
• In addition, Advance continually partners with leading experts to enhance the security of information technology systems.